.ulako-source-tabs{display:flex;gap:6px;margin:0 0 16px;padding:5px;background:#f1f5f9;border-radius:11px;width:max-content;max-width:100%}
.ulako-source-tabs button{border:0;background:transparent;color:#64748b;padding:9px 15px;border-radius:8px;font-weight:750;cursor:pointer}
.ulako-source-tabs button.active{background:#fff;color:#c2410c;box-shadow:0 1px 4px #0f172a18}
.ulako-shell{--u-orange:#f97316;--u-ink:#24211f;--u-ivory:#fffaf2;color:var(--u-ink)}
.ulako-attention-banner button{flex:0 0 auto!important;white-space:nowrap!important}
@media(max-width:760px){.ulako-status-select{width:80px!important;padding-left:8px!important;padding-right:19px!important;font-size:9px!important}}
@media(max-width:480px){.ulako-macro-select{width:64px!important}}
@media(min-width:1181px){.ulako-inbox.profile-open .ulako-chat-pane{padding-right:348px}}
.ulako-toolbar{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.ulako-title h2{margin:0;font-size:22px}.ulako-title p{margin:4px 0 0;color:#64748b;font-size:12px}
.ulako-actions,.ulako-filterbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ulako-input,.ulako-select,.ulako-textarea{border:1px solid #d8dee8;border-radius:9px;padding:9px 11px;background:#fff;color:#1f2937;font:inherit;outline:none}
.ulako-input:focus,.ulako-select:focus,.ulako-textarea:focus{border-color:#fb923c;box-shadow:0 0 0 3px #fed7aa66}
.ulako-btn{border:1px solid #d8dee8;background:#fff;border-radius:9px;padding:9px 12px;font-weight:700;cursor:pointer;color:#334155}
.ulako-btn:hover{border-color:#fb923c;color:#c2410c}.ulako-btn.primary{background:#f97316;border-color:#f97316;color:#fff}.ulako-btn.danger{color:#b91c1c}.ulako-btn:disabled{opacity:.5;cursor:not-allowed}
.ulako-muted{color:#94a3b8}.ulako-error,.ulako-empty{padding:35px;text-align:center;border:1px dashed #d8dee8;border-radius:12px;background:#fff;color:#64748b}
.ulako-error strong{display:block;color:#b91c1c;margin-bottom:5px}.ulako-loading{padding:45px;text-align:center;color:#64748b}
.ulako-board{display:flex;gap:12px;overflow-x:auto;overflow-y:hidden;align-items:stretch;padding-bottom:12px;height:calc(100vh - 245px);min-height:420px;max-height:calc(100vh - 190px)}
.ulako-column{width:292px;min-width:292px;height:100%;background:#f8fafc;border:1px solid #e5e7eb;border-radius:13px;overflow:hidden;display:flex;flex-direction:column}
.ulako-column-head{padding:11px 12px;border-top:4px solid #94a3b8;display:flex;justify-content:space-between;align-items:center;background:#fff;font-weight:800}
.ulako-count{font-size:11px;background:#f1f5f9;color:#64748b;border-radius:99px;padding:3px 8px}
.ulako-card-list{padding:9px;display:flex;flex-direction:column;gap:8px;min-height:95px;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;flex:1}
.ulako-card{background:#fff;border:1px solid #e5e7eb;border-radius:11px;padding:11px;box-shadow:0 1px 2px #0f172a0b;cursor:pointer}
.ulako-card[draggable=true]{cursor:grab}.ulako-card.dragging{opacity:.45}.ulako-column.drag-over{outline:2px solid #fb923c;outline-offset:-2px}
.ulako-card-name{font-weight:800;font-size:13px}.ulako-card-phone,.ulako-card-meta{font-size:11px;color:#64748b;margin-top:4px}
.ulako-card-channel{display:flex;align-items:center;justify-content:space-between;gap:7px;margin-top:4px}.ulako-card-channel .ulako-card-meta{margin-top:0;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ulako-chat-link{flex:0 0 auto;border:1px solid #fed7aa;background:#fff7ed;color:#c2410c;border-radius:7px;padding:4px 7px;font-size:10px;font-weight:750;cursor:pointer}.ulako-chat-link:hover{background:#ffedd5;border-color:#fb923c}.ulako-chat-link:disabled{border-color:#e5e7eb;background:#f8fafc;color:#94a3b8;cursor:not-allowed}
.ulako-tags{display:flex;gap:4px;flex-wrap:wrap;margin-top:8px}.ulako-tag{font-size:10px;border-radius:99px;padding:3px 7px;background:#fff1e6;color:#c2410c}
.ulako-more{width:calc(100% - 18px);margin:0 9px 9px;border:1px dashed #cbd5e1;background:transparent;padding:8px;border-radius:8px;color:#64748b;cursor:pointer}
.ulako-drawer-backdrop{position:fixed;inset:0;background:#0f172a55;z-index:3500}.ulako-drawer{position:absolute;right:0;top:0;bottom:0;width:min(520px,94vw);background:#fff;overflow:auto;box-shadow:-12px 0 35px #0f172a24}
.ulako-drawer-head{position:sticky;top:0;z-index:2;background:#fff;border-bottom:1px solid #e5e7eb;padding:15px 18px;display:flex;justify-content:space-between;align-items:center}
.ulako-drawer-body{padding:17px}.ulako-profile-top{display:flex;gap:12px;align-items:center;margin-bottom:16px}.ulako-avatar{width:46px;height:46px;border-radius:50%;display:grid;place-items:center;background:#fff1e6;color:#c2410c;font-weight:850}
.ulako-section{border-top:1px solid #eef2f7;padding-top:14px;margin-top:14px}.ulako-section h4{margin:0 0 9px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:#64748b}
.ulako-kv{display:grid;grid-template-columns:110px 1fr;gap:7px;font-size:12px;margin-bottom:6px}.ulako-note{background:#f8fafc;border-radius:8px;padding:9px;margin:6px 0;font-size:12px}
.ulako-link-row{border:1px solid #e5e7eb;border-radius:9px;padding:9px;margin:6px 0;display:flex;justify-content:space-between;gap:8px;align-items:center;font-size:12px}
body.ulako-inbox-active .main{flex:1 1 auto;width:calc(100vw - 230px);max-width:calc(100vw - 230px)}#page-ulako-inbox{height:100dvh;min-height:0;overflow:hidden;margin:-1.75rem -2rem;background:#f6f7f9}.ulako-inbox-shell{height:100%;min-height:0}.ulako-inbox{--u-ivory:#fffaf2;--u-soft:#f8f5ef;--u-line:#e9e7e2;--u-ink:#24211f;--u-muted:#746f69;position:relative;height:100%;min-height:0;display:grid;grid-template-columns:330px minmax(0,1fr);overflow:hidden;background:#fff;border-left:1px solid var(--u-line)}
.ulako-pane{min-width:0;min-height:0;display:flex;flex-direction:column;overflow:hidden}.ulako-conversation-pane{border-right:1px solid var(--u-line);background:#fff;z-index:2}.ulako-pane-head{padding:18px 16px 12px;border-bottom:1px solid var(--u-line);background:#fff;flex:0 0 auto}.ulako-inbox-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:14px}.ulako-inbox-heading h3{margin:0;font-family:var(--font-display,'Sora',sans-serif);font-size:16px;letter-spacing:-.3px;color:var(--u-ink)}.ulako-inbox-live{display:flex;align-items:center;gap:7px}.ulako-realtime-status{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:750;border-radius:99px;padding:5px 8px;background:#f2f3f4;color:#6b7280;white-space:nowrap}.ulako-realtime-status i{font-size:8px}.ulako-realtime-status.connected{background:#ecf9ef;color:#18864b}.ulako-realtime-status.connecting,.ulako-realtime-status.reconnecting{background:#fff7dd;color:#9a6700}.ulako-realtime-status.fallback,.ulako-realtime-status.disconnected{background:#f2f3f4;color:#6b7280}.ulako-count{min-width:24px;text-align:center;font-size:10px;background:#f4f4f3;color:#6b6762;border-radius:99px;padding:4px 7px;font-weight:750}
.ulako-search-wrap{position:relative;margin-bottom:11px}.ulako-search-wrap>i{position:absolute;left:12px;top:50%;transform:translateY(-50%);font-size:16px;color:#918c86;pointer-events:none}.ulako-search-wrap .ulako-input{width:100%;height:40px;padding-left:37px;border-color:var(--u-line);border-radius:10px;background:#fff}.ulako-view-tabs{display:grid;grid-template-columns:repeat(3,1fr);border:1px solid var(--u-line);border-radius:10px;padding:3px;gap:2px;margin-bottom:10px}.ulako-view-tabs button{border:0;border-radius:7px;background:transparent;color:#746f69;min-height:32px;font-size:10px;font-weight:700;cursor:pointer}.ulako-view-tabs button:hover{background:#faf7f2;color:var(--u-ink)}.ulako-view-tabs button.active{background:#fff5e9;color:#e85d04;box-shadow:inset 0 0 0 1px #fdba74}.ulako-filter-toggle{width:100%;height:36px;display:flex;align-items:center;gap:8px;border:1px solid transparent;border-radius:9px;background:transparent;color:#4f4a45;padding:0 10px;font:inherit;font-size:11px;font-weight:700;cursor:pointer}.ulako-filter-toggle:hover,.ulako-filter-toggle.active{background:#faf7f2;border-color:var(--u-line)}.ulako-filter-toggle>i:last-child{margin-left:auto}.ulako-filter-toggle b{display:grid;place-items:center;width:20px;height:20px;border-radius:50%;background:#f97316;color:#fff;font-size:9px}.ulako-filter-panel{display:none;grid-template-columns:1fr 1fr;gap:9px;padding:12px;margin-top:8px;border:1px solid var(--u-line);border-radius:11px;background:#fffaf5;box-shadow:0 12px 30px rgba(36,33,31,.08)}.ulako-filter-panel.open{display:grid}.ulako-filter-panel label{font-size:9px;font-weight:750;color:#746f69}.ulako-filter-panel .ulako-select{width:100%;margin-top:4px;padding:7px 8px;font-size:10px;background:#fff}.ulako-filter-panel .ulako-check-row{grid-column:1/-1;display:flex;align-items:center;gap:7px}.ulako-filter-panel>.ulako-btn{grid-column:1/-1;min-height:34px;padding:7px 10px;font-size:10px}
.ulako-conv-list,.ulako-message-list,.ulako-side-scroll{overflow:auto;flex:1;min-height:0;overscroll-behavior:contain;scrollbar-gutter:stable}.ulako-conv-list{overflow-y:auto;overflow-x:hidden;background:#fff}.ulako-conv-list::-webkit-scrollbar,.ulako-message-list::-webkit-scrollbar,.ulako-side-scroll::-webkit-scrollbar{width:8px}.ulako-conv-list::-webkit-scrollbar-thumb,.ulako-message-list::-webkit-scrollbar-thumb,.ulako-side-scroll::-webkit-scrollbar-thumb{background:#d9d6d1;border:2px solid transparent;background-clip:padding-box;border-radius:99px}.ulako-conv-list::-webkit-scrollbar-track,.ulako-message-list::-webkit-scrollbar-track,.ulako-side-scroll::-webkit-scrollbar-track{background:transparent}.ulako-conv-group-label{padding:13px 16px 7px;color:#6f6a64;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.ulako-conv{position:relative;display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid #f0eeea;cursor:pointer;transition:background .14s ease}.ulako-conv::before{content:'';position:absolute;left:0;top:8px;bottom:8px;width:3px;border-radius:0 4px 4px 0;background:transparent}.ulako-conv:hover{background:#fdfbf8}.ulako-conv.active{background:#fff7ed}.ulako-conv.active::before{background:#f97316}.ulako-conv-avatar,.ulako-chat-avatar{position:relative;flex:0 0 auto;width:39px;height:39px;border-radius:50%;display:grid;place-items:center;background:#f0efff;color:#4f46a5;font-family:var(--font-display,'Sora',sans-serif);font-size:11px;font-weight:800}.ulako-channel-dot{position:absolute;right:-3px;bottom:-2px;width:17px;height:17px;border-radius:50%;display:grid;place-items:center;background:#fff;border:2px solid #fff;font-size:11px;color:#64748b}.ulako-channel-dot.whatsapp,.ulako-conv-channel .whatsapp{color:#16a34a}.ulako-channel-dot.telegram,.ulako-conv-channel .telegram{color:#168bd2}.ulako-channel-dot.instagram,.ulako-conv-channel .instagram{color:#db2777}.ulako-channel-dot.email,.ulako-conv-channel .email{color:#2563eb}.ulako-conv-body{min-width:0;flex:1}.ulako-conv-line{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}.ulako-conv-name{font-weight:800;font-size:12px;color:var(--u-ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ulako-conv-line small{font-size:9px;color:#9a958f;white-space:nowrap}.ulako-conv-channel{display:flex;align-items:center;justify-content:space-between;margin:3px 0 5px}.ulako-conv-channel>span:first-child{display:inline-flex;align-items:center;gap:4px;font-size:9px;color:#8a847e}.ulako-conv-channel i{font-size:11px}.ulako-attention-dot{color:#f97316;font-size:13px}.ulako-conv-last{align-items:flex-end}.ulako-conv-preview{display:block;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#746f69;font-size:10px;line-height:1.35}.ulako-unread-count{display:grid;place-items:center;flex:0 0 auto;min-width:18px;height:18px;padding:0 5px;border-radius:99px;background:#f97316;color:#fff;font-size:9px}.ulako-conv-more{width:calc(100% - 24px);margin:12px;border:1px solid var(--u-line);background:#fff;padding:9px;border-radius:9px;color:#746f69;font-weight:700;cursor:pointer}.ulako-conv-more:hover{border-color:#fb923c;color:#c2410c;background:#fff7ed}
.ulako-chat-pane{background:#fff;z-index:1}.ulako-chat-head{min-height:66px;padding:10px 16px;border-bottom:1px solid var(--u-line);display:flex;justify-content:space-between;gap:12px;align-items:center;background:#fff;flex:0 0 auto}.ulako-chat-identity{display:flex;align-items:center;gap:10px;min-width:0}.ulako-chat-avatar{width:38px;height:38px}.ulako-chat-title{font-family:var(--font-display,'Sora',sans-serif);font-weight:800;font-size:14px;color:var(--u-ink)}.ulako-chat-meta{display:flex;align-items:center;gap:5px;margin-top:3px;color:#817b75;font-size:9px;white-space:nowrap}.ulako-chat-meta span{display:inline-flex;align-items:center;gap:4px}.ulako-chat-actions{display:flex;align-items:center;gap:7px}.ulako-status-select{height:34px;border:1px solid var(--u-line);border-radius:9px;background:#f2fbf3;color:#23834d;font:inherit;font-size:10px;font-weight:750;padding:0 28px 0 11px}.ulako-chat-actions .ulako-btn{height:34px;display:inline-flex;align-items:center;gap:6px;padding:0 10px;font-size:10px;background:#fff}.ulako-chat-actions .ulako-takeover{color:#4a4540}.ulako-customer-toggle{color:#f05f0b!important;border-color:#fed7aa!important}.ulako-icon-btn{width:36px;height:36px;border:1px solid var(--u-line);border-radius:10px;background:#fff;color:#5f5a55;display:grid;place-items:center;cursor:pointer;font-size:17px}.ulako-icon-btn:hover{border-color:#fb923c;color:#e85d04}.ulako-mobile-back{display:none}.ulako-attention-banner{margin:10px 16px 0;min-height:48px;display:flex;align-items:center;gap:9px;padding:8px 12px;border:1px solid #fed7aa;border-radius:10px;background:#fffaf1;color:#544d47;flex:0 0 auto}.ulako-attention-banner>i{font-size:16px}.ulako-attention-banner span{display:flex;flex:1;flex-direction:column;gap:2px;font-size:10px}.ulako-attention-banner span b{font-size:10px}.ulako-attention-banner span small{color:#8b837b}.ulako-attention-banner button{border:0;background:transparent;color:#ea580c;font-size:10px;font-weight:800;cursor:pointer}
.ulako-message-list{padding:12px 18px;background:#fffcf7;display:flex;flex-direction:column;gap:9px}.ulako-date-divider{display:flex;align-items:center;gap:10px;color:#8c867f;font-size:9px;margin:2px 0 5px}.ulako-date-divider::before,.ulako-date-divider::after{content:'';height:1px;background:#ede9e2;flex:1}.ulako-date-divider span{background:#fff;padding:4px 10px;border:1px solid #efebe5;border-radius:99px}.ulako-message{position:relative;max-width:min(72%,620px);border-radius:12px;padding:9px 11px 7px;background:#fff;border:1px solid #e8e5df;align-self:flex-start;font-size:11px;line-height:1.5;box-shadow:0 1px 2px rgba(36,33,31,.03)}.ulako-message.outgoing{align-self:flex-end;background:#edf8ee;border-color:#cde9d0}.ulako-message-content{white-space:pre-wrap;word-break:break-word}.ulako-message-footer{display:flex;align-items:center;justify-content:flex-end;gap:4px;margin-top:5px;color:#918b84;font-size:8px}.ulako-message-footer i{font-size:11px;color:#1d9a57}.ulako-message-footer span{text-transform:capitalize}.ulako-reply-preview{display:flex;flex-direction:column;gap:2px;border-left:3px solid #f97316;padding:5px 7px;margin-bottom:7px;background:rgba(255,255,255,.72);border-radius:0 7px 7px 0;font-size:9px;color:#746f69}.ulako-reply-preview b{color:#4f4944}.ulako-message-actions{position:absolute;right:7px;top:-15px;opacity:0;transition:opacity .14s}.ulako-message:hover .ulako-message-actions{opacity:1}.ulako-message-actions button{width:27px;height:27px;border:1px solid var(--u-line);border-radius:8px;background:#fff;color:#746f69;display:grid;place-items:center;cursor:pointer;box-shadow:0 4px 10px rgba(36,33,31,.08)}.ulako-message-file{width:100%;min-width:220px;display:flex;align-items:center;gap:9px;margin-top:7px;padding:8px;border:1px solid rgba(36,33,31,.09);border-radius:9px;background:rgba(255,255,255,.72);color:#4f4944;text-align:left;cursor:pointer}.ulako-message-file .ulako-file-icon{width:32px;height:32px;border-radius:8px;background:#fff1e6;color:#ea580c;display:grid;place-items:center;font-size:17px}.ulako-message-file>span:nth-child(2){min-width:0;display:flex;flex:1;flex-direction:column}.ulako-message-file b{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ulako-message-file small{font-size:8px;color:#918b84}.ulako-message-file>i{font-size:15px}.ulako-chat-empty,.ulako-list-empty{margin:auto;display:flex;flex-direction:column;align-items:center;gap:7px;max-width:310px;border:0;background:transparent}.ulako-chat-empty>i,.ulako-list-empty>i{font-size:30px;color:#f97316}.ulako-chat-empty b,.ulako-list-empty b{color:#4f4944}.ulako-chat-empty span,.ulako-list-empty span{font-size:10px}
.ulako-message-media{width:min(340px,60vw);margin-top:7px;border:1px solid rgba(36,33,31,.09);border-radius:10px;background:rgba(255,255,255,.72);overflow:hidden}.ulako-media-visual{width:100%;min-height:110px;padding:0;border:0;background:#f5f3ef;display:grid;place-items:center;cursor:zoom-in;overflow:hidden}.ulako-message-image{display:block;max-width:100%;max-height:320px;margin:auto;object-fit:contain}.ulako-message-video{display:block;width:100%;max-height:320px;background:#171717}.ulako-message-audio{display:block;width:100%;height:42px;margin:7px 0}.ulako-media-loading{min-height:42px;padding:10px;display:flex;align-items:center;justify-content:center;gap:6px;color:#847e77;font-size:9px;text-align:center}.ulako-media-loading[hidden]{display:none}.ulako-media-loading i{font-size:15px;animation:ulako-media-spin 1s linear infinite}.ulako-message-media.load-failed .ulako-media-loading{color:#b45309;background:#fff7ed}.ulako-message-media.load-failed .ulako-media-loading i{animation:none}.ulako-media-caption{min-height:34px;padding:6px 8px;display:flex;align-items:center;justify-content:space-between;gap:8px;border-top:1px solid rgba(36,33,31,.07)}.ulako-media-caption>span{min-width:0;display:flex;align-items:center;gap:6px;color:#5f5953}.ulako-media-caption>span i{flex:0 0 auto;color:#ea580c;font-size:14px}.ulako-media-caption b{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:9px}.ulako-media-caption button{flex:0 0 auto;width:27px;height:27px;border:0;border-radius:7px;background:transparent;color:#746f69;display:grid;place-items:center;cursor:pointer}.ulako-media-caption button:hover{background:#fff1e6;color:#ea580c}@keyframes ulako-media-spin{to{transform:rotate(360deg)}}
.ulako-composer{border-top:1px solid var(--u-line);padding:8px 12px 10px;background:#fff;flex:0 0 auto}.ulako-ai-dock{border:1px solid var(--u-line);border-radius:10px;padding:7px 9px;margin-bottom:7px;background:#fff}.ulako-ai-title{display:flex;align-items:center;gap:6px;color:#5d5751;font-size:9px}.ulako-ai-title i{color:#7c3aed;font-size:13px}.ulako-suggestions{display:flex;gap:6px;overflow:auto;padding-top:6px;scrollbar-width:thin}.ulako-suggestion{flex:0 0 auto;border:1px solid #e8e4dd;background:#faf9f7;color:#5d5751;border-radius:8px;padding:6px 9px;font-size:9px;cursor:pointer}.ulako-suggestion:hover{border-color:#fb923c;background:#fff7ed;color:#c2410c}.ulako-replying{display:flex;align-items:center;gap:7px;background:#fff7ed;border-left:3px solid #f97316;padding:7px 9px;font-size:10px;margin-bottom:7px;border-radius:0 8px 8px 0}.ulako-replying span{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ulako-replying button{border:0;background:transparent;cursor:pointer}.ulako-file-preview:empty{display:none}.ulako-file-name{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#746f69;font-size:9px;padding:0 4px 6px}.ulako-compose-row{display:flex;gap:7px;align-items:stretch}.ulako-macro-select{width:72px;border:1px solid var(--u-line);border-radius:10px;background:#fff;color:#5d5751;font:inherit;font-size:9px;font-weight:700;padding:0 7px}.ulako-file-button{flex:0 0 auto;align-self:stretch;height:auto}.ulako-compose-input{position:relative;display:flex;flex:1;min-width:0}.ulako-compose-input textarea{width:100%;resize:none;min-height:48px;max-height:110px;padding:10px 12px 19px;border-radius:10px;background:#fff}.ulako-compose-input>span{position:absolute;left:13px;bottom:5px;color:#aaa49d;font-size:7px;pointer-events:none}.ulako-send-button{min-width:92px;border:0;border-radius:10px;background:#f97316;color:#fff;display:flex;align-items:center;justify-content:center;gap:6px;padding:0 14px;font:inherit;font-size:10px;font-weight:800;cursor:pointer;box-shadow:0 6px 16px rgba(249,115,22,.2)}.ulako-send-button:hover{background:#ea580c}.ulako-send-button:disabled{opacity:.55;cursor:not-allowed}.ulako-readonly{display:flex;align-items:center;gap:8px;color:#746f69;font-size:10px}
.ulako-structured-message{min-width:210px;display:flex;align-items:center;gap:9px;margin-top:5px;padding:10px;border:1px solid rgba(36,33,31,.09);border-radius:10px;background:rgba(255,255,255,.55)}.ulako-structured-message>i{flex:0 0 auto;font-size:22px;color:#ea580c}.ulako-structured-message>span{min-width:0;display:flex;flex:1;flex-direction:column}.ulako-structured-message b{font-size:10px}.ulako-structured-message small{font-size:8px;color:#77716a}.ulako-structured-message>a{display:inline-flex;align-items:center;gap:3px;color:#c2410c;font-size:8px;font-weight:750;white-space:nowrap}.ulako-structured-message.is-muted{color:#77716a;font-style:italic}.ulako-structured-message.is-warning{background:#fff7ed;color:#9a5a09}.ulako-contact-share{display:flex;flex-direction:column;gap:5px;min-width:220px}.ulako-contact-share>div{display:flex;align-items:center;gap:8px;padding:8px;border:1px solid rgba(36,33,31,.09);border-radius:9px;background:rgba(255,255,255,.55)}.ulako-contact-share>div>i{font-size:21px;color:#ea580c}.ulako-contact-share span{min-width:0;display:flex;flex:1;flex-direction:column}.ulako-contact-share small{font-size:8px;color:#77716a}.ulako-contact-share a{font-size:8px;color:#c2410c;font-weight:750}.ulako-poll{min-width:240px;display:flex;flex-direction:column;gap:7px;margin-top:4px}.ulako-poll-title{display:flex;align-items:center;gap:6px}.ulako-poll-title i{font-size:17px;color:#ea580c}.ulako-poll-option{position:relative;overflow:hidden;border:1px solid rgba(36,33,31,.09);border-radius:8px;background:rgba(255,255,255,.55)}.ulako-poll-option>span{position:relative;z-index:1;display:flex;justify-content:space-between;gap:12px;padding:6px 8px}.ulako-poll-option span b{font-size:9px}.ulako-poll-option span em{font-size:8px;font-style:normal;color:#77716a}.ulako-poll-option>i{position:absolute;inset:0 auto 0 0;background:#fdba7460}.ulako-poll>small{font-size:8px;color:#77716a}.ulako-message-reactions{display:flex;gap:4px;flex-wrap:wrap;margin-top:5px}.ulako-message-reactions button{border:1px solid #e7e2db;border-radius:99px;background:#fff;padding:2px 7px;font-size:10px;cursor:pointer}.ulako-message-reactions button:hover{border-color:#fb923c}.ulako-message-reactions span{font-size:8px;color:#77716a}.ulako-message-edited,.ulako-message-badge{display:inline-flex;align-items:center;gap:3px;margin:4px 4px 0 0;color:#918b84;font-size:7px}.ulako-message-badge{padding:2px 5px;border-radius:99px;background:rgba(255,255,255,.65)}.ulako-message-actions{display:flex;align-items:center;gap:3px;right:5px}.ulako-message-actions .ulako-reaction-quick{display:flex;gap:3px}.ulako-message-actions .ulako-reaction-quick>button{font-size:12px}.ulako-reaction-menu{position:relative}.ulako-reaction-menu>summary{width:27px;height:27px;display:grid;place-items:center;list-style:none;border:1px solid var(--u-line);border-radius:8px;background:#fff;color:#746f69;cursor:pointer;box-shadow:0 4px 10px rgba(36,33,31,.08)}.ulako-reaction-menu>summary::-webkit-details-marker{display:none}.ulako-reaction-menu>div{position:absolute;right:0;bottom:32px;z-index:20;display:grid;grid-template-columns:repeat(4,29px);gap:3px;padding:5px;border:1px solid var(--u-line);border-radius:10px;background:#fff;box-shadow:0 12px 28px rgba(36,33,31,.16)}.ulako-reaction-menu>div button{width:29px;height:29px;padding:0;font-size:15px;box-shadow:none}.ulako-reaction-menu>div button.remove{font-size:17px;color:#b91c1c}.ulako-rich-compose{position:relative;flex:0 0 auto}.ulako-rich-compose>summary{height:100%;list-style:none;cursor:pointer}.ulako-rich-compose>summary::-webkit-details-marker{display:none}.ulako-rich-compose>div{position:absolute;left:0;bottom:calc(100% + 7px);z-index:8;min-width:125px;padding:5px;border:1px solid var(--u-line);border-radius:10px;background:#fff;box-shadow:0 12px 28px rgba(36,33,31,.15)}.ulako-rich-compose>div button{width:100%;display:flex;align-items:center;gap:7px;border:0;border-radius:7px;background:transparent;padding:7px 8px;color:#4f4944;font:inherit;font-size:9px;cursor:pointer}.ulako-rich-compose>div button:hover{background:#fff7ed;color:#c2410c}
.ulako-profile-drawer{position:absolute;z-index:10;top:8px;right:8px;bottom:8px;width:340px;display:flex;flex-direction:column;background:#fff;border:1px solid var(--u-line);border-radius:14px;box-shadow:0 18px 50px rgba(36,33,31,.16);transform:translateX(calc(100% + 24px));opacity:0;pointer-events:none;transition:transform .2s ease,opacity .2s ease;overflow:hidden}.ulako-inbox.profile-open .ulako-profile-drawer{transform:translateX(0);opacity:1;pointer-events:auto}.ulako-profile-drawer-head{height:55px;padding:0 13px 0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--u-line);flex:0 0 auto}.ulako-profile-drawer-head h3{font-family:var(--font-display,'Sora',sans-serif);font-size:14px;margin:0}.ulako-profile-drawer-head .ulako-icon-btn{width:32px;height:32px;border:0}.ulako-profile-backdrop{position:absolute;z-index:9;inset:0;border:0;background:transparent;opacity:0;pointer-events:none}.ulako-profile-content{padding:15px}.ulako-profile-summary{display:flex;align-items:center;gap:11px}.ulako-avatar{width:48px;height:48px;border-radius:50%;display:grid;place-items:center;background:#eeebff;color:#5146a8;font-family:var(--font-display,'Sora',sans-serif);font-weight:850}.ulako-profile-summary>div:last-child{display:flex;flex-direction:column;gap:4px}.ulako-profile-summary b{font-size:13px}.ulako-profile-live{display:inline-flex;align-items:center;gap:4px;color:#23834d;font-size:9px}.ulako-profile-live i{font-size:7px}.ulako-contact-lines{display:flex;flex-direction:column;gap:6px;padding:12px 0;color:#5f5953;font-size:10px}.ulako-contact-lines span{display:flex;align-items:center;gap:7px}.ulako-contact-lines i{width:16px;color:#847e77;font-size:14px}.ulako-profile-actions{display:grid;grid-template-columns:repeat(4,1fr);gap:5px;padding:9px 0 13px}.ulako-profile-actions button,.ulako-profile-actions a{min-width:0;height:48px;border:1px solid var(--u-line);border-radius:9px;background:#fff;color:#5d5751;text-decoration:none;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;font:inherit;font-size:8px;cursor:pointer}.ulako-profile-actions button:hover,.ulako-profile-actions a:hover{border-color:#fb923c;color:#e85d04}.ulako-profile-actions i{font-size:15px}.ulako-profile-grid{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--u-line);border-radius:10px;overflow:hidden;margin-bottom:12px}.ulako-profile-grid>div{min-width:0;padding:9px;border-right:1px solid var(--u-line);border-bottom:1px solid var(--u-line);display:flex;flex-direction:column;gap:3px}.ulako-profile-grid>div:nth-child(2n){border-right:0}.ulako-profile-grid>div:nth-last-child(-n+2){border-bottom:0}.ulako-profile-grid span,.ulako-profile-label{font-size:8px;color:#918b84;text-transform:uppercase;letter-spacing:.04em}.ulako-profile-grid b{font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ulako-profile-editor{padding:0 0 12px}.ulako-profile-editor-row,.ulako-profile-tag-add{display:flex;gap:6px;margin-top:6px}.ulako-profile-editor-row .ulako-select,.ulako-profile-tag-add .ulako-input{min-width:0;flex:1}.ulako-profile-editor-row .ulako-btn,.ulako-profile-tag-add .ulako-btn{flex:0 0 auto}.ulako-profile-tags{padding-bottom:10px}.ulako-profile-tag-list{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.ulako-profile-tag{display:inline-flex;align-items:center;gap:4px;padding:4px 7px;border-radius:7px;background:#fff1e6;color:#c2410c;font-size:8px}.ulako-profile-tag button{width:14px;height:14px;padding:0;border:0;border-radius:50%;background:rgba(194,65,12,.1);color:#c2410c;display:grid;place-items:center;font:inherit;font-size:10px;line-height:1;cursor:pointer}.ulako-profile-tag button:hover{background:#c2410c;color:#fff}.ulako-profile-tags small{color:#918b84}.ulako-profile-section{border-top:1px solid var(--u-line)}.ulako-profile-section summary{list-style:none;display:flex;align-items:center;justify-content:space-between;padding:12px 1px;font-size:10px;font-weight:800;cursor:pointer}.ulako-profile-section summary::-webkit-details-marker{display:none}.ulako-profile-section summary i{transition:transform .15s}.ulako-profile-section:not([open]) summary i{transform:rotate(-90deg)}.ulako-profile-section-body{padding:0 0 12px}.ulako-link-row,.ulako-ticket{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 0;border-bottom:1px solid #f0eeea;font-size:9px}.ulako-link-row>span,.ulako-ticket>span{min-width:0;display:flex;flex:1;flex-direction:column;gap:2px}.ulako-link-row b,.ulako-ticket b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ulako-link-row small,.ulako-ticket small{color:#918b84}.ulako-link-row>i{color:#2563eb;font-size:13px}.ulako-ticket em{font-style:normal;border-radius:6px;padding:3px 6px;background:#f1f2f3;color:#746f69;font-size:8px}.ulako-ticket em.open{background:#fff1e6;color:#ea580c}.ulako-text-action{width:100%;border:0;background:transparent;color:#ea580c;text-align:center;padding:9px 5px 2px;font-size:9px;font-weight:750;cursor:pointer}.ulako-note{background:#faf8f4;border:1px solid #efebe5;border-radius:8px;padding:9px;font-size:9px;line-height:1.5;color:#5f5953}.ulako-note+.ulako-note{margin-top:6px}.ulako-note-meta{margin-top:5px;color:#918b84;font-size:8px}.ulako-profile-note-form{display:flex;flex-direction:column;align-items:flex-end;gap:6px;margin-top:8px}.ulako-profile-note-form .ulako-textarea{width:100%;min-height:64px;resize:vertical}.ulako-profile-note-form .ulako-btn{min-width:78px}
@media(max-width:1180px){.ulako-inbox{grid-template-columns:310px minmax(0,1fr)}.ulako-inbox.profile-open .ulako-profile-backdrop{background:rgba(36,33,31,.16);opacity:1;pointer-events:auto}.ulako-profile-drawer{top:0;right:0;bottom:0;border-radius:14px 0 0 14px}.ulako-chat-actions .ulako-takeover span{display:none}.ulako-chat-actions .ulako-takeover{width:36px;padding:0;justify-content:center}}
@media(max-width:760px){body.ulako-inbox-active .main{width:100vw!important;max-width:100vw!important}#page-ulako-inbox{height:calc(100dvh - 130px);margin:0 -10px;background:#fff}.ulako-inbox{height:100%;grid-template-columns:1fr;border-left:0}.ulako-conversation-pane,.ulako-chat-pane{grid-column:1;grid-row:1}.ulako-chat-pane{display:none}.ulako-inbox.mobile-chat-active .ulako-conversation-pane{display:none}.ulako-inbox.mobile-chat-active .ulako-chat-pane{display:flex}.ulako-mobile-back{display:grid}.ulako-chat-head{padding:8px 10px;min-height:58px}.ulako-chat-avatar{display:none}.ulako-chat-actions{gap:5px}.ulako-chat-actions .ulako-customer-toggle span,.ulako-chat-actions .ulako-takeover span{display:none}.ulako-chat-actions .ulako-btn{width:34px;padding:0;justify-content:center}.ulako-status-select{width:74px;padding-left:8px;padding-right:21px}.ulako-profile-drawer{top:auto;left:0;right:0;bottom:0;width:100%;height:min(78dvh,650px);border-radius:18px 18px 0 0;transform:translateY(calc(100% + 20px))}.ulako-inbox.profile-open .ulako-profile-drawer{transform:translateY(0)}.ulako-profile-drawer-head{height:52px}.ulako-message-list{padding:11px}.ulako-message{max-width:88%}.ulako-attention-banner{margin:8px 10px 0}.ulako-composer{padding:7px 8px 8px}.ulako-compose-input>span{display:none}.ulako-compose-input textarea{padding-bottom:10px}.ulako-send-button{min-width:44px;width:44px;padding:0}.ulako-send-button span{display:none}.ulako-macro-select{width:64px}.ulako-board{height:calc(100vh - 270px);min-height:400px}.ulako-column{min-width:270px}.ulako-toolbar{align-items:flex-start}}
@media(max-width:480px){.ulako-pane-head{padding:14px 12px 10px}.ulako-inbox-heading{margin-bottom:11px}.ulako-filter-panel{grid-template-columns:1fr}.ulako-filter-panel label,.ulako-filter-panel>.ulako-btn{grid-column:1}.ulako-chat-title{font-size:12px}.ulako-chat-meta span:last-child{max-width:100px;overflow:hidden;text-overflow:ellipsis}.ulako-attention-banner button{font-size:0}.ulako-attention-banner button::after{content:'Devral';font-size:9px}.ulako-ai-dock{padding:6px}.ulako-suggestions{gap:5px}.ulako-suggestion{max-width:180px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ulako-compose-row{gap:5px}.ulako-file-button{width:34px}.ulako-macro-select{width:58px}.ulako-profile-content{padding:13px}}
@media(max-width:760px){.ulako-message-media{width:min(320px,calc(88vw - 42px))}.ulako-message-file{min-width:min(220px,calc(88vw - 42px))}}